For a unique experience, try using the personal concierge service to arrange an exclusive tour of the Guggenheim museum.

We had an amazing time during our two-night stay, especially enjoying the outdoor pool and relaxing in the sun terrace. There was a fantastic selection for breakfast, and the spacious family room made our trip so much more enjoyable. The only downside was a minor issue with the room phone not working, but we managed just fine! 😊

I truly appreciated the hotel's modern design and spacious areas, which made it easy to navigate. The beautiful decorations, especially in the lobby, created a warm and welcoming atmosphere that was perfect for relaxation throughout my stay.

More accessible seating in dining areas would be ideal.

Proximity to Guggenheim Museum, Quality Gym Facilities, Warm Water Pool Experience

The hotel is showing its age with constant maintenance issues!!! Long waits for the limited elevators slow down your experience. Rooms lack basic amenities like tea-making facilities, disappointing for a so-called luxury accommodation!!!

Spacious rooms and gorgeous views are highlights, complemented by a clean and well-stocked pool area. Staff demonstrate a high level of courtesy, particularly during check-in, making recommendations for nearby dining. However, inconsistent maintenance dampens the experience. a lack of basic amenities such as soap and a functional swimming pool detracts from the overall enjoyment. Breakfast service could improve significantly to match the hotel’s otherwise pleasant offerings.

Fantastic Breakfast and Great Location

I had an amazing stay with a spacious room that offered great views. The highlight was definitely the breakfast. it featured an extensive variety, including delicious local hams and fresh fruits that made every morning special. The staff were friendly and attentive, making us feel welcome throughout our visit. A small area for improvement would be the pool size, as it felt a bit smaller than expected for warm weather swimming.

The stay was pleasant, with a spacious room that offered lovely views, making it a great place to unwind. However, the dining experience fell short due to limited seating and high prices, which could be improved for a more enjoyable stay. Overall, it's a good option for a comfortable visit.

Convenient location near the Guggenheim and local culture walking tours. The breakfast was crowded and options were limited. Room was spacious and had a nice view.

I loved the spacious Junior Suite with its amazing views! 🌅 However, the breakfast service was chaotic and could use more staff. Overall, a nice experience.

The location is fantastic, super easy access to public transport, and the views from the rooms are amazing. We really enjoyed relaxing in the wellness facilities and the unique architecture adds a cool touch to the place.

Great location near parks. room service was slow on our first day.

I spent 3 nights in a Junior Suite and absolutely loved the spacious layout and the luxurious feel, especially the elegant marble accents. The breakfast buffet was superb, with a great variety of fresh options. However, the pool was closed during my stay, which was a bummer as I was looking forward to a swim. Overall, I’d definitely return for the comfort and stylish rooms!

pleasant stay with room for improvement

The location gave quick access to parks and attractions. The staff impressed me with their genuine friendliness and willingness to help. The personalized touch of celebrating our special occasion with a bottle of Prosecco was a delightful surprise.

The panoramic views were beautiful but not offered from all room types.

It was just a strong match for a whistle-stop in Bilbao with definitely value for money. The bed and pillows were very comfortable, providing excellent sleep. Make sure to check parking options ahead of time to avoid surprises.